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Answers about buying, using and getting your money back — the FAQ, the license, the refund policy and the terms, all in one place.
Refund policy
Changed your mind?
When and how you can get your money back.
Updated
If a product does not work as described, or you bought it by mistake, write to us within 14 days of the purchase with your order code. We refund the full amount, to the way you paid.
- Write to us within 14 daysWith your order code.
- We refund the full amountTo the way you paid.
- The download link stopsOnce a refund is made, the download link for that order stops working.
Card payments (international)
Refunded through our payment partner; the money usually reaches your card within 5–10 business days.
Bank transfers (VietQR)
Refunded to the account you paid from.
We may decline repeated refunds on the same account, or refunds for products that were clearly used in a finished project.
Still stuck?
Write to [email protected]. If it is about a purchase, add your order code.